New Patient Orientation
Welcome to Lesner Hearing Center. We are happy that you have chosen to visit us to learn about your hearing and the options that are available to improve it. Our initial comprehensive evaluation and consultation is a no-charge appointment.
We ask you to call your insurance company before your first visit and ask what benefits you have for hearing aids. Hearing aid coverage is a moving target, and whereas you may not have had coverage in the past, you may now have hearing aid benefits. We suggest that you call your insurance company and speak to a human rather than relying on a booklet or online information, and ask the following questions:
- What coverage do I have for hearing aids?
- How much reimbursement will I be allowed? How often?
- What is my deductible?
- Do I have to go to a particular practitioner to get this benefit?
- What will my reimbursement be for an out-of-network provider?
- Ask for a reference number for the phone conversation.
If you cannot make this phone call, let us know and we can help you get the information.
Not everyone who comes in actually needs hearing aids, nor do we twist your arm to purchase hearing aids. We teach you about your hearing and what can be done to improve it. Then you and your family will decide when it is right to move forward.
If you do purchase hearing aids, Lesner Hearing Center will provide you with paid receipts and HCFA forms that you will submit to your insurance company for reimbursement. We do not process insurance in our office. All hearing aids are fit with a 60-day return/exchange privilege.
Because hearing aids range in price, you will be better prepared to decide what is right for you if you arrive knowing what your insurance covers. Many people are surprised to find they do have coverage for hearing aids.
We are in our 15th year of providing patients in Northern Virginia with the service they need so that their hearing aids perform as intended. We have been rated in Washington DC Checkbook Magazine with 100% User Satisfaction in unsolicited patient reports in their 2010 and 2013 reports. You will receive the attention to detail and chair-side manner you need to make your experience with us very positive.
We will call you the day before to reconfirm your appointment. If you cannot keep your appointment, please let us know by phone or email as soon as possible so that we can help another patient in your time slot.
Leslie Lesner, Au.D. FAAA, Audiologist
Amy Bernstein, Au.D., Audiologist